What if I am turned down for Financial Hardship Assistance?
If we determine your current circumstances to not meet our criteria for Financial Hardship you may ask us to reconsider. If this is the case we may need more information from you - the more we know, the more we can do to help. We will let you know the outcome of your request within 21 days.
If we still decline your application you can contact The Credit Ombudsman Service on 1800 138 422 or visit www.cosl.com.au to make a complaint. External Dispute Resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
Alternatively, you can seek legal advice. Community legal centres or Legal Aid, financial counsellors or lawyers may be able to help you.
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