What if I need Financial Hardship Assistance?
If you need to apply for Financial Hardship Assistance with Cash Doctors, click here for the application form. We will need supporting documents (these will vary depending on your individual circumstances).
We may need to see some or all of the following:
- Separation certificate (if employment termination has occurred)
- Bank statement for the previous/current month
- Centrelink benefit papers (if applicable)
- A budget
- Proof of bills (phone, utilities etc)
It's best to contact Cash Doctors to check which documents are relevant to your request PRIOR to submitting your application for Financial Hardship. Call our Repayments Team on 133 156 or email repayments@cashdoctors.com.au
Click here for a Financial Hardship Application form
When you submit your application please attention your request to 'Repayments Team' at financialhardship@cashdoctors.com.au or fax 0755917616.
Once we receive your application, we will respond to your enquiry within three business days.
We can allow you up to five days to provide necessary documents to support your request. If you do not hear back from Cash Doctors within 21 days of submitting your Financial Hardship Application you can forward a complaint to The Credit Ombudsman Service on 1800 138 422 or visit www.cosl.com.au for more information.
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